frequently asked questions

FAQ

What is the delivery time for my order?

When you order from Carla & Finn, our delivery process might be a bit different than what you’re used to. Because our products are shipped directly from our suppliers, we are able to save significantly on storage and transportation costs. This allows us to offer our products at such competitive prices.

🚚The average delivery time is 3 to 10 business days (Monday–Friday, excluding holidays).

What should I do if I haven't received my order yet?

Due to high demand for our products, your package may arrive slightly later than expected. We appreciate your patience. If the estimated delivery window has passed and you still haven't received anything, please send an email to info@carlafinn-seattle.com We will look into the status of your package right away.

I want to exchange or return my order. How do I do that?⏎

To process a return, simply contact our customer service team at info@clarafinn-seattle.com Please include your name, your order number (e.g., #0000) from your confirmation email, and the reason for the return. We will provide you with the return address and confirm your request. Once confirmed, you can ship the product back to us using the carrier of your choice.

What are the return shipping costs?

Unfortunately, return shipping is at your own expense. The cost will depend on the carrier you choose. Please consult the website of your preferred shipping provider for more information on their rates.

What are the conditions for returning my product(s)?📦

We offer a 30-day return window, which begins on the day you receive your item. However, there are a few conditions for returns:

  • The return window has not expired.

  • The product is in its original packaging with all labels still attached.

  • The product is unused and in its original condition.

Which payment methods do you accept?💳

We accept payments via Creditcard, Paypal, Google pay, Apple pay. If you’re not sure if your specific payment method is accepted, simply follow the steps on the checkout page to view all available options.

All transactions are processed through secure, encrypted payment systems and are 100% safe.

What if I didn't receive a confirmation email for my order?✉️

Oops! That shouldn’t happen. Please send an email with your full name and email address to info@clarafinn-seattle.com , and we’ll get it sorted out for you quickly.

Can I cancel my order?❌

Need to cancel your order for any reason? Send an email to info@ clarafinn-seattle.com as soon as possible. Please include your name and order number (e.g., #0000), along with the reason for the cancellation.

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FAQ

order management

Orders may be cancelled within 2 hours of placement, provided they have not yet been processed or dispatched. To request a cancellation within this timeframe, please contact us at info@lucyandporter.com.

After the 2-hour cancellation window has passed, or once the order has entered processing, cancellations can no longer be accommodated, as preparation for shipment will already be underway.

If you decide not to keep your item after delivery, please refer to our Return Policy for further instructions.

Shipping and Delivery

Lost Packages

At Clara & Finn, we are committed to ensuring that your order arrives safely and in excellent condition. If your package is lost during transit, please reach out to our customer support team at info@Clarafinn-seattle.com with your order number and any relevant details so we can investigate and assist you promptly.

Damaged Packages

We understand how disappointing it can be to receive a damaged parcel. If this occurs, please contact us within 5 days of receiving your order at info@Clarafinn-seattle.com and include clear photos of the damaged item(s) and packaging.

After reviewing the information provided, we will determine the appropriate resolution, which may include sending a replacement or issuing a refund.

Once your order has been processed, you will receive a confirmation email containing your order details and tracking number.

You may use the tracking number to monitor your shipment’s progress. Please note that tracking updates may take up to 48 hours to appear in the carrier’s system. If no update is visible immediately, kindly check again later.

Our standard delivery timeframe within the USA is 5–7 business days.

Shipping costs are calculated at checkout and displayed before you complete your purchase. Delivery times may vary depending on your location and seasonal demand.

We currently do not offer international shipping, but we are working toward providing this option in the future.

If you have any additional questions regarding shipping, please contact info@Clarafinn-seattle.com.

Refunds and Exchanger

Returns
To initiate a return, please contact our customer support team at info@Clarafinn-seattle.com with your order number and details of the item(s) you wish to return.

Please note:
- We do not provide return labels or return slips.
- Customers are responsible for return shipping costs in accordance with our Return Policy.

Refund Process
Once the returned item is received, it will be inspected to ensure it meets the requirements outlined in our Return Policy. If approved, the refund will be issued to the original payment method.

Non-Returnable Items
Certain items are not eligible for return due to hygiene reasons, final sale status, or other specified conditions. These exclusions are clearly indicated on the respective product pages.

We offer refunds and exchanges within 30 days of delivery.

To qualify, items must be returned in their original condition, including all tags and original packaging. Please note that sale and refurbished items are not eligible for refunds or exchanges.

For assistance with returns or exchanges, please contact info@Clarafinn-seattle.com. Approved refunds will be processed within 7 days after the returned item has been received and inspected.

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