Privacy Policy

Version 0.1

This page was last updated on 10-03-2026.

We are aware that you place your trust in us. We see it as our responsibility to protect your privacy. On this page, we will let you know what data we collect when you use our website, why we collect this data, and how we use it to improve your user experience. This way, you understand exactly how we work.

This privacy policy applies to the services provided by Clara & Finn. Please be aware that Clara & Finn is not responsible for the privacy policies of other sites and resources. By using this website, you indicate that you accept this privacy policy. Clara & Finn respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

Our Use of Collected Data

Use of Our Services

When you sign up for one of our services, we ask you to provide personal data. This data is used to perform the service. The data is stored on Clara & Finn's own secure servers or those of a third party. We will not combine this data with other personal data in our possession.

Communication

When you send emails or other messages to us, we may retain those messages. Occasionally, we may ask for personal data relevant to the specific situation. This allows us to process your questions and respond to your requests. The data is stored on Clara & Finn's own secure servers or those of a third party. We will not combine this data with other personal data in our possession.

Cookies

We collect data for research purposes to gain a better understanding of our customers, allowing us to tailor our services accordingly.

This website uses “cookies” (small text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to Clara & Finn's own secure servers or those of a third party. We use this information to track how you use the website, to compile reports on website activity, and to offer other services related to website activity and internet usage.

Purposes

We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your prior consent.

Third Parties

Information is not shared with third parties, with the exception of web applications used for the benefit of our online store. This data will only be used for the purpose of the respective application and will not be further distributed. In some cases, information may be shared internally. Our employees are obligated to respect the confidentiality of your data.

Changes

This privacy statement is tailored to the use of and the features on this site. Any adjustments and/or changes to this site may lead to modifications in this privacy statement. It is therefore advisable to consult this privacy statement regularly.

Choices for Personal Data

We offer all visitors the opportunity to view, change, or delete all personal information currently provided to us.

Adjust/Unsubscribe from Newsletter Service

At the bottom of every mailing, you will find the option to adjust your details or to unsubscribe.

Adjust/Unsubscribe Communication

If you wish to adjust your data or have yourself removed from our files, please contact us. See the contact details below.

Disabling Cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, it is possible that some features and services on our and other websites may not function correctly if cookies are disabled in your browser.

Questions and Feedback

We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us at: info@clarafinn-seattle.com

Hi, how can I help you?

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FAQ

order management

What is your cancellation policy?

Orders may be cancelled within 2 hours of placement, provided they have not yet been processed or dispatched. To request a cancellation within this timeframe, please contact us at info@lucyandporter.com.

After the 2-hour cancellation window has passed, or once the order has entered processing, cancellations can no longer be accommodated, as preparation for shipment will already be underway.

If you decide not to keep your item after delivery, please refer to our Return Policy for further instructions.

Shipping and Delivery

What if my package gets lost or arrives damaged?

Lost Packages

At Clara & Finn, we are committed to ensuring that your order arrives safely and in excellent condition. If your package is lost during transit, please reach out to our customer support team at info@Clarafinn-seattle.com with your order number and any relevant details so we can investigate and assist you promptly.

Damaged Packages

We understand how disappointing it can be to receive a damaged parcel. If this occurs, please contact us within 5 days of receiving your order at info@Clarafinn-seattle.com and include clear photos of the damaged item(s) and packaging.

After reviewing the information provided, we will determine the appropriate resolution, which may include sending a replacement or issuing a refund.

How do I track my order?

Once your order has been processed, you will receive a confirmation email containing your order details and tracking number.

You may use the tracking number to monitor your shipment’s progress. Please note that tracking updates may take up to 48 hours to appear in the carrier’s system. If no update is visible immediately, kindly check again later.

How long does delivery take?

Our standard delivery timeframe within the USA is 5–7 business days.

Shipping costs are calculated at checkout and displayed before you complete your purchase. Delivery times may vary depending on your location and seasonal demand.

We currently do not offer international shipping, but we are working toward providing this option in the future.

If you have any additional questions regarding shipping, please contact info@Clarafinn-seattle.com.

Refunds and Exchanger

How do I make a return?

Returns
To initiate a return, please contact our customer support team at info@Clarafinn-seattle.com with your order number and details of the item(s) you wish to return.

Please note:
- We do not provide return labels or return slips.
- Customers are responsible for return shipping costs in accordance with our Return Policy.

Refund Process
Once the returned item is received, it will be inspected to ensure it meets the requirements outlined in our Return Policy. If approved, the refund will be issued to the original payment method.

Non-Returnable Items
Certain items are not eligible for return due to hygiene reasons, final sale status, or other specified conditions. These exclusions are clearly indicated on the respective product pages.

Do you offer refunds or exchanges?

We offer refunds and exchanges within 30 days of delivery.

To qualify, items must be returned in their original condition, including all tags and original packaging. Please note that sale and refurbished items are not eligible for refunds or exchanges.

For assistance with returns or exchanges, please contact info@Clarafinn-seattle.com. Approved refunds will be processed within 7 days after the returned item has been received and inspected.