help desk

Orders may be cancelled within 2 hours of placement, provided they have not yet been processed or dispatched. To request a cancellation within this timeframe, please contact us at info@lucyandporter.com.

After the 2-hour cancellation window has passed, or once the order has entered processing, cancellations can no longer be accommodated, as preparation for shipment will already be underway.

If you decide not to keep your item after delivery, please refer to our Return Policy for further instructions.

Lost Packages

At Clara & Finn, we are committed to ensuring that your order arrives safely and in excellent condition. If your package is lost during transit, please reach out to our customer support team at info@Clarafinn-seattle.com with your order number and any relevant details so we can investigate and assist you promptly.

Damaged Packages

We understand how disappointing it can be to receive a damaged parcel. If this occurs, please contact us within 5 days of receiving your order at info@Clarafinn-seattle.com and include clear photos of the damaged item(s) and packaging.

After reviewing the information provided, we will determine the appropriate resolution, which may include sending a replacement or issuing a refund.

Once your order has been processed, you will receive a confirmation email containing your order details and tracking number.

You may use the tracking number to monitor your shipment’s progress. Please note that tracking updates may take up to 48 hours to appear in the carrier’s system. If no update is visible immediately, kindly check again later.

Our standard delivery timeframe within the USA is 5–7 business days.

Shipping costs are calculated at checkout and displayed before you complete your purchase. Delivery times may vary depending on your location and seasonal demand.

We currently do not offer international shipping, but we are working toward providing this option in the future.

If you have any additional questions regarding shipping, please contact info@Clarafinn-seattle.com.

Returns
To initiate a return, please contact our customer support team at info@Clarafinn-seattle.com with your order number and details of the item(s) you wish to return.

Please note:
- We do not provide return labels or return slips.
- Customers are responsible for return shipping costs in accordance with our Return Policy.

Refund Process
Once the returned item is received, it will be inspected to ensure it meets the requirements outlined in our Return Policy. If approved, the refund will be issued to the original payment method.

Non-Returnable Items
Certain items are not eligible for return due to hygiene reasons, final sale status, or other specified conditions. These exclusions are clearly indicated on the respective product pages.

We offer refunds and exchanges within 30 days of delivery.

To qualify, items must be returned in their original condition, including all tags and original packaging. Please note that sale and refurbished items are not eligible for refunds or exchanges.

For assistance with returns or exchanges, please contact info@Clarafinn-seattle.com. Approved refunds will be processed within 7 days after the returned item has been received and inspected.